When your car breaks down or starts acting up, your first thought is probably, “Where can I take this to get fixed right the first time?” That’s exactly the peace of mind you should get from a professional auto repair shop—and if you’re not getting that kind of confidence from your current mechanic, it’s time to make a switch.
At Clay’s Auto Service in Hillsboro, we’ve seen just about everything over our 71+ years of combined experience. From the smallest oil leak to complex electrical issues, we’ve built our reputation on doing things right—the first time. But what exactly should you expect when you walk into a trusted shop like ours? Let’s break it down.
1. Thorough and Honest Diagnostics
The foundation of any quality auto repair solution starts with diagnostics. This is where the best shops truly separate themselves from the rest. Modern vehicles are equipped with dozens of sensors, onboard computers, and complex systems, meaning that guesswork just won’t cut it anymore.
At Clay’s Auto Service, we use the latest diagnostic technology to pinpoint the real issue, not just the symptom. Then we walk you through the results in plain English. No jargon. No mystery. Just the facts—so you can make informed decisions without any pressure.
2. Transparent Pricing and Clear Estimates
Ever been handed a bill that was way higher than expected? Sadly, it’s a common issue in the industry. A professional repair shop will always provide you with an accurate estimate before any work begins—and they’ll stick to it unless something genuinely unexpected comes up.
We believe in honest and fair pricing, and our team takes the time to explain every line item. You’ll always know what you’re being charged for and why. No surprises. No last-minute fees. And if something changes, you’ll be the first to know, not the last.
3. Certified and Continually Trained Technicians
You wouldn’t want a dentist who hasn’t learned anything new since the ‘90s, right? The same applies to your mechanic. Vehicle technology changes fast, especially with hybrids, electric vehicles, and increasingly complex European imports.
Our ASE-certified technicians undergo regular training to stay on top of evolving industry standards. Whether you’re driving a diesel truck, a family sedan, or a high-performance import, we’ve got the skills and tools to handle it all with precision.
4. Preventative Maintenance and Regular Service Reminders
Sometimes the best repair is the one you never need. Preventative maintenance is a cornerstone of keeping your vehicle running smoothly and safely. A great shop won’t just fix what’s broken—they’ll help you avoid future breakdowns with tailored maintenance schedules.
From oil changes and fluid flushes to belt inspections and tune-ups, our team offers comprehensive car repairs and preventative services that extend the life of your vehicle and reduce long-term costs. Plus, we’ll help keep you on track with friendly service reminders—so you’re never caught off guard.
5. A Full Range of Auto Repair Services
Whether you’re in for something simple like new brake pads or need more intensive mechanic services like engine diagnostics or transmission work, a professional shop should offer a wide variety of service offerings under one roof.
At Clay’s, our specialties include (but aren’t limited to):
- Engine diagnostics and repair
- Brake service and replacement
- Suspension and steering repair
- Heating and air conditioning service
- Electrical diagnostics
- DEQ Too! emissions testing
- Hybrid and diesel vehicle service
- Scheduled factory maintenance
- European and import vehicle repair
And we handle all of it with the same attention to detail, using high-quality parts backed by our 24-month/24,000-mile nationwide warranty through the NAPA Auto Care network.
6. Clear Communication, Every Step of the Way
This might be one of the most overlooked—but most important—services a shop can offer: communication. You deserve updates, explanations, and transparency throughout the process. That means getting notified if parts are delayed, being alerted to new findings before additional work begins, and receiving honest advice, not upsells.
At Clay’s Auto Service, our team keeps you in the loop from drop-off to pick-up. Our customers often tell us that it’s our approachable, informative staff that makes all the difference. We’re here to make auto repair less stressful, not more confusing.
7. Convenient Extras That Show Real Customer Care
Being without your car, even temporarily, can really throw a wrench in your daily life. A professional shop understands this and offers convenient services to help ease the burden.
Here at Clay’s, we provide:
- A complimentary local shuttle to get you to work or home
- Early Bird Drop-Off so you can leave your car before business hours
- Rental car coordination through Enterprise for longer repairs
- A comfortable and welcoming lobby if you choose to wait
It’s all part of what we call the “Clay’s Auto Service Difference”—because top-tier auto repair solutions shouldn’t stop at the garage.
8. A Proven Track Record and Community Involvement
One of the best indicators of a trustworthy shop is a long history of satisfied customers. Since 1997, Clay’s Auto Service has proudly served Hillsboro, Beaverton, Aloha, Forest Grove, and the entire Portland Metro Area. With more than 93,000 vehicles serviced and a spotless reputation for quality and integrity, we’ve built relationships that span generations.
We’re not just your local mechanic—we’re your neighbors. That’s why we treat every vehicle like it’s our own and every customer like family.
9. A Nationwide Warranty That Has Your Back
A real mechanic should stand by their work. When you get a repair done at a professional shop, you should drive away knowing you’re covered if something goes wrong.
All repairs at Clay’s Auto Service are backed by our 24-month/24,000-mile warranty, honored nationwide through the NAPA Auto Care network. That means you can drive with confidence, whether you’re headed down the street or across the country.
10. Commitment to Environmental Responsibility
A professional repair shop also takes pride in minimizing its environmental footprint. We’re proud to be a part of EcoBiz, demonstrating our commitment to sustainable practices like proper waste disposal, pollution prevention, and resource conservation.
This may not be something most customers think about—but when you choose a responsible shop, you’re supporting a cleaner, healthier community.
You’ve got enough on your plate without having to second-guess your auto repair shop. At Clay’s Auto Service, we believe that taking care of your car should be simple, honest, and dependable. From routine maintenance to complex diagnostics, we offer comprehensive car repairs designed to keep you moving safely and confidently.
So, the next time your vehicle needs service, don’t settle for anything less than the best. Call Clay’s Auto Service or book your appointment online today. Let us show you what real customer care looks like—fixed right the first time, with no runaround and no surprises.
Because when it comes to your car, you deserve nothing but the best.